HCIT Consulting’s Case Management IT Assessment and Optimization Services

Like most hospitals, in the last decade you moved to an Electronic Medical Record (Allscripts, Cerner, EPIC, MEDHOST, MEDITECH, McKesson, etc.).  You may have recently upgraded or have one scheduled.  Once the initial shock of the implementation and training wore off, staff went about their business and learned the system well. It’s been a difficult journey, but staff are up to speed and using the system.  Now that each department is up and running, you assumed the workflow would eventually shake out to be a seamless, automated process, right?  Electronic infers automation and efficiency. However, we now know that this is not necessarily the case and HCIT Consulting IT optimization is the solution.

You may be electronic, but your workflow is not necessarily automated. 

We now live in an age where anyone involved with patient care should have the appropriate access to information to do their job well, and to provide the best care possible. Many Case Management departments have not reached the full potential to be automated, paperless, and efficient.  Some things may have been overlooked in the long term planning; such as an interim state of operations versus long term plan for process, change, and sustainability. Your organization’s EMR and Case Management modules should be supporting care transitions, increase departmental efficiency, reduce double documentation, and eliminate the duplicate paper process.  However, many find that staff documentation may now live in the EMR, but clinicians still lack the resources and tools to automate their day to day workflow needs or report outcomes for work that is done. Many executives don’t even know that this is still an ongoing part of operational challenges that clinical staff face today.

If the C-Suite took a walk into the case management department offices, they might see binders dating back to 2005, cubbies, file organizers, file cabinets,  forms, piles of excel spreadsheets and word documents that are being maintained. Duplicating work to track productivity, avoidable days, discharges, etc.  The executives may even be receiving some of these as “reports”. On the floor, they see staff with clipboards, more binders, or even using multiple colored pens and highlighters to prioritize their patients via printed census and face sheets. Case Managers are documenting the same information in the EMR, if not one time but maybe up to five times, in different places “because we were told to do it that way” or “I think it populate reports”.

How can HCIT Consulting help?

HCIT Consulting can perform a detailed assessments of your current case management departmental processes, workflow and how IT systems are utilized in day to day operations.  We review and analyze findings, make recommendations, and create a project plan for implementation of best practices customized to your organizations specific needs.  In addition, we will identify opportunities for your department to maximize utilization of IT systems already in place to reduce double documentation and paper, to improve workflow, produce efficiencies and enhance data capture for outcomes and reports.

Our Case Management IT Assessment will provide incredible results.

HCIT’s Case Management IT Consultants are experts in EPIC, Cerner, Midas+, Allscripts Care Management,  NaviHealth/Curaspan, MCG, InterQual/Change Healthcare, and other CM IT systems. We will provide a thorough onsite IT assessment to identify opportunities to increase efficiency,  maximize productivity, enhance workflow and processes, remove double documentation, analysis regarding data integrity and report capture, and reports.  We will make recommendations to optimize your IT systems to maximize utilization and increase staff satisfaction.  To learn more about our outcomes, please review our Discharge Planning Optimization Case Study, click here.  For more information, please contact us at info@hcit.consulting.